Our services are designed to streamline operations, optimize workflows, and enhance productivity for businesses of all sizes. From customer support to advanced data solutions, we provide tailored strategies to meet your unique goals. With a focus on quality and efficiency, we help you scale your operations seamlessly.
Back-Office and Administrative Support
Supply Chain Management (Both Drop Ship & Stock Ship Models)
- Orders Entry
- Procurement Process (setup, configure, handle/ manage)
- Orders Submission
- Outstanding Orders (management, handling – not sure what word is better)
- Backorders (management, handling – not sure what word is better)
- Tracking Entry
- Stock Replenishment
- Inventory Management (overstock/ backorders)
- WMS (Warehouse Management System) (configuration, development, handling/ managing)
Bills Entry and Payment Reconcile
- Inputting and updating records
- Confirming Correct cost billed; Product shipped; Shipping confirmation etc
- Preparation of payment reconciling statement
- Working with vendor on discrepancy
- Working with development in case of site price issue find
Full Return Process
- Return authorization (review approve request; generate Return Authorization )
- Processing return (working with vendors or Warehouse on product inspection)
- Refund or Exchange process
- Credit request (in case of Dropship model)e. Custom Reporting
Verification & Fraud Protection
Forter, Kount, CyberSource, White Pages, emails, calls, etc. (10+ years of experience working on this process, from “manual” verification via e-mails/ calls to most modern services, i.e., Forter). An ability to setup/ configure all services/ rules for automatic“accept/ decline” process.
- Document review and Data validation
- Communication with client validate information
- Reporting (Show result of verification work)
- Respond on any Chargeback request
- Risk Assessment (check and update verification rules)