Ever wondered what it’s like to climb the ladder in IT outsourcing? My journey is proof that every challenge is an opportunity in disguise.
Seven years back I started at TopSource Global as a QA. A time when I was still fairly new, to the quality assurance field and had much to learn ahead of me without realizing how much it would shape and develop my capabilities by pushing me beyond what I had ever imagined before.
I’ll admit, the first year wasn’t exactly a cakewalk. Working in a field that lives and breathes behind the scenes isn’t as straightforward as it seems. When your main job is to make sure things go perfectly so that no one even realizes you’re there—well, that takes some getting used to. I was handling QA for outsourced projects from clients across the globe, a whirlwind of deadlines, meticulous checks, and learning curves. And in a back-office role, there’s no glamor—just hard work and the occasional pat on the back if things went exceptionally well.
From Rookie QA to Senior QA: Finding My Rhythm
As I learned the ropes, I started seeing the patterns, those little hiccups that repeated and cost us precious time. My early days were a lot of “catch up and correct,” but after enough late nights fixing the same issues, I had to ask: Why are we dealing with the same snags? So, I started digging. I took it upon myself to streamline, flagging issues before they even had the chance to become real problems.
That drive paid off, and I was bumped up to Senior QA a couple of years later. Suddenly, I was no longer the “new kid”; I was the one coaching the fresh talent, helping them dodge the very traps that I’d stumbled over. I saw myself shaping not just my own workflow but also that of a growing team—and honestly, it felt good to know I was helping bring out the best in others.
The Manager Role: Taking Charge in an Industry That Never Sleeps
Moving up to QA Manager was like getting a new set of glasses; my view on the work completely changed. Here, the goal wasn’t just about getting it done right but about getting it done right across multiple teams and continents. TopSource Global handles clients from New York to Tokyo, and when you’re managing projects across time zones, it’s not a nine-to-five—more like a round-the-clock relay race.
One of the biggest challenges? Syncing up teams on opposite sides of the world without losing momentum. I developed processes and schedules that turned this chaos into something that actually flowed. Let me tell you, setting up communication protocols that get the job done while still keeping everyone on the same page was a win I’m proud of. By the time I wrapped up as a manager, we were hitting deadlines like clockwork, and our clients were starting to notice the difference.
Championing Quality and Taking Ownership
As I moved into the Senior Manager role, I knew my next goal was to build a culture where everyone felt ownership over quality, not just those of us in QA. I initiated cross-departmental quality checkpoints, bringing teams together to tackle project complexities from all angles. We held regular training, established feedback loops, and made quality everyone’s responsibility, not just a last-minute task. The result? Fewer mistakes, higher morale, and clients who were genuinely satisfied with our work.
TopSource Global gave me the space to make this happen, and I’ll always appreciate the leadership’s faith in my vision. We saw a drop in error rates and an increase in client referrals—concrete proof that putting quality first pays off.
Quality Assurance Leader. Future Plans
Today as the Head of Quality Assurance (QA) I feel thankful for the journey that led me to this position filled with challenges and opportunities for growth and development within our teams dynamics and demonstrating how a, behind the scenes role can significantly impact a clients satisfaction and overall experience. At TopSource Global where I work and have nurtured a team of colleagues over time the significance of quality assurance is apparent, to me. It’s not a department but a mindset that helps us stay focused and driven towards the future.
It’s no walk in the park for sure! Being in the outsourcing field demands flexibility and perseverance along with a commitment to your workmanship. But I’ve learned that each hurdle teaches us something every setback is an opportunity for growth and every achievement reflects our collective effort, as a team.
For anyone considering entering this field…
If you’re eager to expand your knowledge and overcome challenges with a willingness to solve problems late at night occasionally; this is the spot for you! The realm of outsourcing offers you the opportunity to truly own your tasks and create an impact through your efforts. To me personally TopSource Global represents beyond just a job. It’s where I’ve developed professionally by taking chances and demonstrating to myself that the process is just as valuable, as reaching the goals.
And if that sounds like a journey worth taking, maybe you’re the next story here at TopSource Global.