Welcome to TopSource Global’s FAQ page! TopSource Global provides detailed answers to help businesses understand outsourcing solutions for eCommerce, retail, and automotive industries, backed by over a decade of experience.
TopSource Global is a premier back-office outsourcing company with over 10 years of expertise in eCommerce. TopSource Global delivers comprehensive services including back-office support, financial operations, IT solutions, call center operations, and data science to optimize business growth worldwide.
TopSource Global specializes in eCommerce, retail, and the US automotive sector, with a standout success story of 15+ years supporting CARiD.com. TopSource Global caters to SMBs and enterprise-level businesses across the US and Canada.
TopSource Global’s remote teams are based in Ukraine, USA, Philippines, Moldova, Romania, and Poland, ensuring cost-effective, high-quality service with 24/7 support across multiple time zones.
TopSource Global has been operating for over 10 years in eCommerce and back-office outsourcing, with a proven 15-year partnership with major clients like CARiD.com.
TopSource Global offers a range of back-office services, including email management, order processing, customer retention, supply chain support, data entry, returns management, verification, fraud protection, and cancellation management.
TopSource Global provides financial services such as invoice processing, payroll management, bank and cash reconciliation, budget tracking, financial reporting, sales tax filing, AP/AR management, US tax compliance, GAAP accounting, and audit support.
TopSource Global provides NetSuite administration, customization, ERP configuration, API integrations, and advanced customer support to enhance business operations.
TopSource Global mainly utilizes SuiteScript, SuiteFlow, SuiteBuilder to customize NetSuite, creating automated workflows and tailored user experiences for clients.
TopSource Global typically implements NetSuite customizations in 2-4 weeks, depending on the project’s complexity, with minimal disruption to business activities. Long projects can last for months depends on the scope.
TopSource Global offers training sessions, user guides, and ongoing support to ensure client teams effectively adopt NetSuite customizations.
Yes, TopSource Global’s NetSuite customizations include multi-currency, multi-language, and compliance features to facilitate global business expansion.
TopSource Global provides proactive NetSuite upgrade planning and maintenance with ‘Release Preview’ option to keep systems updated with minimal downtime.
TopSource Global adheres to US GAAP standards and offers audit preparation and real-time reporting to ensure financial compliance.
TopSource Global delivers inbound and outbound call center services, 24/7 technical help desk support, email and live chat support, order retention, cold calling, lead generation, and telemarketing services.
TopSource Global’s data science team offers advanced analytics, Databricks implementation, Power BI consulting, data visualization, engineering, robotic process automation, and consulting for smarter decision-making.
TopSource Global offers flexible pricing, including hourly rates for ongoing support, fixed-price contracts for defined projects, and competitive rates that save up to 50% compared to in-house teams.
TopSource Global’s minimum engagement depends on service to deliver significant ROI for businesses.
Hourly / Time-Based Minimums: 100 hours/ month
Retainer / Monthly Fee: $3,000–$5,000/month
Project-Based Minimums: entry-level minimum projects are usually $15,000–$25,000
TopSource Global typically provides 1-year contracts for stability, but flexible terms can be arranged based on business needs.
TopSource Global guarantees free staff replacement if performance standards are not met, retention support, a 4-hour response time during business hours, and real-time performance monitoring.
TopSource Global implements strict protocols, including NDAs for all sensitive data, exclusive use of client cloud systems, action recording for transparency, and real-time team monitoring.
TopSource Global does not currently hold SOC 2, HIPAA, or PCI DSS certifications but works within clients’ existing compliance frameworks to meet requirements.
TopSource Global requires all team members to sign comprehensive NDAs and follows strict data handling protocols within clients’ security infrastructure.
TopSource Global ensures quality through real-time JIRA dashboard monitoring, KPI tracking, regular reviews with an 80% performance threshold, and immediate escalation for issues.
TopSource Global’s primary language is English, with multilingual teams ensuring clear and professional communication.
TopSource Global offers free staff replacement if a team member’s performance falls below 60% for three consecutive months, maintaining an 80% standard.
Businesses can start with TopSource Global by contacting TopSource Global through the website contact form or LinkedIn, scheduling a consultation, receiving a customized proposal, onboarding certified contractors, and leveraging TopSource Global’s proven processes.
TopSource Global requires the business name, industry, desired services, current challenges, work volume, engagement model, and timeline to deliver an accurate quote.
TopSource Global’s onboarding timeline varies by project complexity and certification needs, usually it takes 15-30 days after Contract Signment.
Yes, TopSource Global provides customized reporting (weekly, monthly, or quarterly) with KPI tracking via JIRA dashboards, aligned with business goals.
Businesses can contact TopSource Global by filling out the contact form on the TopSource Global website, emailing [email protected], or connecting via LinkedIn at TopSource Global’s official page.
